Originally Posted by
Baradium
A lot of it is the nature of how we are paid. The things that result in payment other than our standard pay are usually ones that require higher pay. It is generally difficult for a situation to arise to result in overpayment, but there are a lot of situations that can result in non standard payments and thus potential for underpayment. I'm not defending the amount of mistakes, just that the direction doesn't necessarily indicate malice.
Neglect is malicious. I disagree with your explanation. We are constantly reminded to do better and strive to improve. This has been an acceptable excuse for too long. This kind of stuff would never fly on the customer side. The experience of regularly being shorted would drive HVCs off in a heartbeat.