Settling and double standard. This experience isn't acceptable for a customer why would we say its OK? I'm not wasting my energy or negotiating capital on Delta just doing the right thing though. They can manage their own internal "brand." Just sad that we don't rate a fair system. So be it, the perception diminishes a little with every occurrence. And yes they are trying to screw you, prove me wrong. The fix is long overdue, intentionally.