Contact them directly to “activate” your acct. the auto system they have sucks. It’s as bad as the old Flica app, thank God for Bob Murray and FC View

The app needs a ton of work but it’s the best, and only, way to know we have a booked hotel. So dealing with the pains to get the app on your phone and working will be worth it the time you see your hotel isn’t booked before heading to the hotel.