Originally Posted by
DarkSideMoon
Do you think 90% of pax take aircraft type into account when they’re buying tickets?
https://www.jdpower.com/business/press-releases/jd-power-2018-north-america-airline-satisfaction-study
Delta is a solid #2 with one of the oldest fleets in the country. Alaska is flying arguably the worst narrowbody as far as comfort and they’re well above the relatively modern American and United.
Economy people care about getting where they need to go at a price and time that is convenient to them. Business class people are going to have a comfortable ride no matter what equipment is on that route.
Most of the flying public are not airplane nerds.
And, why does American, United, Delta, and Alaska fly the Ejet when the CRJ900 is more significantly more cost effective? And, business travelers don’t all ride in the front. Many last minute business travelers buy fares where they are stuck in the back in a middle seat.