Interesting to hear. When I was a new hire they were excellent about offering assistance, but the 10 hours seems to be the limit of the generosity. In my class it was usually one section someone had issues with (eg; Manoeuvres or Procedures) and the 10 hours was more than sufficient to pass if they were going to pass the particular validation at all.

I guess with the number of pilots going through at the moment they can only allot so much time before it throws the schedule out for everyone perhaps?

Sorry to hear you didn't have as positive an experience.