Originally Posted by
PDRit
So your argument is pilots can’t be trusted? Pilots love to brag about how brilliant they are compared to other employees. But yet they can’t be trusted to not post sensitive information to social media.
Rumor is the service scores are really low in SFO. Perhaps those boards were to make the SFO pilots aware of how much revenue is in the cabin. We are in the service industry and while we move the jet from A to B, how we as pilots interact with the customers does have an impact. When you forget you are in the service industry you breed the mindset that can have serious negative effect on the bottom line.
I give the same great service to all customers rather they be from Apple, Microsoft or Russian Spys... It would seem that ****ing off your best customers would not be a great way to improve service. Rumor is that Apple in particular is really ****ed. Probably better ways of helping pilots give better service.