Originally Posted by
PDRit
Rumor is the service scores are really low in SFO. Perhaps those boards were to make the SFO pilots aware of how much revenue is in the cabin. We are in the service industry and while we move the jet from A to B, how we as pilots interact with the customers does have an impact. When you forget you are in the service industry you breed the mindset that can have serious negative effect on the bottom line.
You think how we interact with our customers is going to dramatically make up for some incredibly **** poor service and bad attitudes in our premium cabins that our customers get to experience from inflight? Notice I said “some” not all as there are plenty of great flight attendants here that do a fantastic job. We just have a very inconsistent service standard that is incredibly apparent when flying overseas airlines. I don’t think pilots are going to be the ones to save the day for our customers experience.