Originally Posted by
SUX4U
You think how we interact with our customers is going to dramatically make up for some incredibly **** poor service and bad attitudes in our premium cabins that our customers get to experience from inflight? Notice I said “some” not all as there are plenty of great flight attendants here that do a fantastic job. We just have a very inconsistent service standard that is incredibly apparent when flying overseas airlines. I don’t think pilots are going to be the ones to save the day for our customers experience.
Pilots alone won’t save the day. But pilots along with FA’s and CS will. I think those posters were put in all the employee areas. It was only the ones in flight ops that got leaked. So are the other employee groups smarter or better trained at compliance? I think way too many pilots believe they don’t have to abide by any company regulations. Ever hear guys bragging about how they don’t have to comply with company meal expense rules? The idea that they are untouchable leads to BS like this posting of sensitive info because they don’t believe the disclaimers/rules apply to them. They all believe they can’t be fired and if they are ALPA will save them so they operate in their own world of disillusionment.