My guess is that they do actually look at the overwhelmingly negative feedback and then come out with the full court press about how much we’re going to like it. They like to talk about being a world class leader in the airline industry, but when it comes to investing money in that vision they just put lipstick on the pig. All of this money could have been better spent fixing the frequently inoperative WiFi and Direct TV, not reducing staffing/service on international flights, upgrading air conditioning carts so that they actually cool an aircraft (IAH especially), providing 100 seat service so our customers aren’t crammed into 50 seat rj’s, etc. In short, actually put the tools in place so that we can provide a better service. The customers don’t care about our uniforms, but we do. Most of the flying public couldn’t pick out a specific airline uniform out of a lineup if they had to.