I commute on you guys occasionally, but avoid doing so if possible. You guys get screwed in DFW. I sat in the jumpseat and witnessed rampers just walking around like idiots, no one wanted to marshal us in, waited 20 minutes, finally got in, and another 15+ minutes for gate checks. Both pilots said it was normal ops. Thankfully the FO went and got my bag so I could run for my connection. Still missed my connecting flight.
Point is, if AA is unhappy they should look at themselves.