Last thing I’ll say on the subject: Of the big 4 airlines, who has the worst reputation with the traveling public? United. Hands down. United breaks guitars, Dao, Blossom, yoga pants. Why is that? We fly the same equipment on largely the same routes at largely the same price. It’s because (fairly or not) we as an airline are perceived to be horrendous at customer service and uncaring. Is that the pilots fault? Certainly not. But if a Captain wants to try to move the needle in the right direction and manages to make ONE customer feel good at the end of the flight by warmly thanking them for their business, why in God’s Green Earth are we arguing that they shouldn’t??
Last edited by Photoflier; 02-12-2019 at 09:40 PM.