Originally Posted by
sailingfun
Why was Delta such a inept poor airline before RA took over? Did the employees get together and all decide to do a better job? Why did Delta have something like 24 years as the number 1 customer service airline and drop to near dead last after Ron Allen took over. Did all the employees simply decide to perform poorly?
Any manning doc. says that V.P. of Personnel is not in the line of succession, however, maybe just this once.
