Originally Posted by
flyingpuma1
Absolutely agree. I use swa almost exclusively when I js and have never had an issue with them. I think I have had to have them take out the 0 twice and once they did that no problems. That being said I am extremely polite and thankful to them. I am betting if you walk up to the counter thinking its going to be a fight it will.
I have had a different experience, for over a month I got denied CASS because of system time out, and I am not the only one. Everyone at SWA is very nice and helpful but they do have a long history of IT issues worse than us.