I have an interview coming up and have been studying some of the potential interview questions on airline pilot interviews and just have a couple questions about them.

1) How does jetBlue use FiCA? - I dont even know what this is

2) What do they use Navtech PBS for? - This is the software used to process and award monthly bids, correct?

3) Tell me about a time that you had to deal with a delay and how you handled both internal and external customers? -What do they mean by internal and external customers?

Thanks in advance. Any other insight or advice would be much appreciated.