Originally Posted by ShyGuy

Huh? I paid for that service today. It's like Disney FastPass. I paid for it and get it now, why would I care about the ones standing in line for much later? That's their business and their business between them and the company.

It's not MY fault your airline fell apart somewhere that it needs 5 crew members in another city at the last second. Why don't you have protocols for that to be handled better in the first place? Be honest, there were so many ways this whole thing could have been avoided and 99.9% of that all falls on the airline. You say I'd be furious if I showed up in the AM and the flight cancelled? Not really, it's 6am and the day is just starting and they can probably get me to where I need to go TODAY by rebooking me through another city. Dao's situation was he needed to be there that night and the only other option was re-booking him tomorrow.



You're correct those things all happen. These things exist because somewhere along the line the airlines failed the traveling passengers. Dao should have been avoided when they needed to find just one more volunteer by upping the travel voucher offer to $1000 and then 1200, then 1500. Someone else would have taken it because money talks. But because the airline didn't, now you have your rules of no booking DHers within 60 minutes of departure. Same thing with the 3 hr 'tarmac' delay. Too many airlines (and in some cases, the CA themselves) kept the pax as prisoners locked on the plane. Now you have the Pax Bill of Rights.