Originally Posted by ShyGuy

I think you might have confused who I work for? We’re usually at or near the top, maybe except this year with merger pains. I only ripped this one particular incident, nothing else. I think you have a fine company and they learned from the incident.





It did and probably for the best. If a major snow/ice storm is coming then may as well proactively cancel and rebook as much as possible. Why risk running a full schedule that will be brought to its knees on the day of the event? I would think most people would prefer to go a day earlier or a day after a major blizzard/event.

You have to admit, customer rankings have risen steadily for the airline’s. A lot of that is service/onboard product, but it’s also how airlines deal with the potential severe events.