Originally Posted by
captjns
Now why on earth would you apologize for someone else’s behaviour? Better yet, you should have cornered the captain in question, and give him a lecture in proper etiquette, the way Emily Post would.
Is it really a difficult concept? In the customer service world sometimes you have to apologize for a customer’s bad experience, even if it was caused by your counterpart/coworker/employee’s behavior and not your own.
And I prefer to deescalate, not create drama in uniform in front of passengers..