Originally Posted by Andy

A lot of comments here, some correct, many incorrect.

First, United's PR department could not have screwed this up any worse than they did. Horrible handling of the incident.

Second. KEY POINT. Dr Dao had already accepted the voluntary denied boarding offer and was deplaned. When told that he would not be able to take another flight until the next morning (his VDB included a hotel voucher), he freaked out and at that point committed trespassing by running back onto the aircraft.
Why United PR never made this information public is beyond me. See point one?