Originally Posted by
Varks
Many factors contribute to our lousy performance. Angst, distrust, no contract, Unimplemented contract items, less pay than rivals, bad schedules, unable to change schedule. It’s been this way for years and it shows. We need a new rudder for the ship.
When I get a ride on Delta I am amazed at how well they run the operation. It appears that everyone is pulling in the same direction. At AA there is little motivation. There is a feeling of distrust. We have been beet up for so many years and lied to by management that few give a crap. Every day I wait on something. fuel, catering, gate agents to get the jet bridge pulled up, ground personnel to move stuff in the way, a crew to push us, a crew to guide us in, a gate. It’s exhausting. Eventually you just kick back and wait. You realize you can be proactive and work your butt off to get things done but something else pops up and all that work was done for nothing. I don’t have the answers but it continues to be a demoralizing place to work. We are in need of an operations guru. I would suggest hiring the person who runs operations at Spirit.
I’m not at AA but I do work for one of the wholly owned regionals. You pretty much nailed the overall sentiment you feel from employees at AAG across the entire system. No motivation. No trust. No one seems to be working towards the same goals. It worries me as someone who is looking to AA as a career destination in the not so distant future.
And I echo your sentiments about Delta’s operation and personnel. I recently commuted through ATL for the first time in a few years and I was blown away by how outstanding their customer service and product was. Even to an off-line airline employee like me. Top notch operation. They pay their people well to care and do a good job and it really shows. You get what you pay for.