Well hyperbole from Halon aside, American is now below Spirit. A passenger is now more satisfied with a Spirit trip vs an American trip....i'll wait while that sinks in.

A Legacy carrier at the bottom like that, is embarrassing; so while it is funny to watch some Spirit pilots joke about ZED fares on AA, etc, the fact remains, American is a trash product at the moment.

Spirit's performance numbers are at the top; so the fact Spirit is beating AA even with the scores so highly weighted on the bias those have against hating the "bare fare charge for everything" model, that says even more about AA being at the bottom.

Come on bro, you have free water and soft drinks, free carry on bags and STILL below Spirit in satisfaction. United drags passengers off planes and even they scored higher...haha