Many employees struggle to survive in low wage jobs.

“I have co-workers who are on public assistance,” said James McKnight, who works for Envoy, a subsidiary of American Airlines. “Then the more I started talking to people sure enough I found out I do have co-workers who sleep in their cars in the employee parking lot and I’m like how is that possible.”

With a starting pay of $9.48 an hour – and hours often limited to 30 or less per week – it is not unusual for Envoy employees to make as little as $15,000 to $18,000 a year.

After two decades with the company, McKnight earns $43,000 a year. He lives frugally. Takes public transportation. But he doesn’t complain. He says he is better off than most.

“We do have an underground food pantry bank,” he explained. “So, if somebody is short, somebody will bring canned goods in, I’ve brought canned goods in, I’ve brought spaghetti and stuff like that for co-workers myself.”

In a written response, Envoy said it continues to try and negotiate a new contract with its workers:

“Envoy recognizes the hard work performed by its Customer Service Agents and has negotiated meaningful compensation, benefit and job security enhancements at the bargaining table with its Agents, and will continue to negotiate in good faith until a final agreement is reached.”