Originally Posted by
oldmako
Over the last 30 years or so, this industry has lurched forward and spasmed back repeatedly. In general, as the economy goes, so goes the airline. New team$ come in to fix thi$ and that, but they are $eldom $ucce$$ful. They are however, lavi$hly rewarded for their effort$ They usually just shuffle the chairs on the deck while they foist up endlessly exciting and fascinating campaigns, slogans, and promises. That they often repeat the mistakes made a decade earlier at other carriers is unimportant. They trot out new paint, new uniforms, new slogans and often, new policies which nearly always seem to come at the expense of the worker bees.
Meanwhile, we get to see the sausage being made from the big window seat and wonder why fixing the obvious is usually ignored while the beatings continue. (Apparently, there are no air conditioning repairmen in Houston.
)
Apathy is difficult to overcome, even after $misek$ departure. And new paint and uniforms are hard to get excited about as they shrink the seats, legroom, and work rules. Oscar has been handed a golden opportunity. Only time will tell if we should really get excited.
Turn it up. Way up.
https://www.youtube.com/watch?v=SHhrZgojY1Q
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This pretty much sums it up. The video was even better. We could always go on an advertising campaign showing how we have fixed the things that our customers complain about in an attempt gain and retain business, but my guess is that we see the emphasis on paint, uniforms, and mandatory corporate Kool-aid classes. Customers are mostly concerned with quality and price. The only consumers who let the paint job influence their purchase are car shopping.