Originally Posted by
baronbvp
Wow. That does suck.
But you also have to realize how brownie points can be seen by their management.
There was this one airline where pilots started sending gift cards to crew support. And crew support said “wow, these pilots are so nice.” It was a small airline and they remembered their names. And when this airline started offering 200% pay on certain trips cause the airline was understaffed, instead of paging for them they called the nice pilots. And the nice pilots started making $$$$. The entire crew support department got in trouble for this. True story...
Just understand that Crew support only follows their procedures. Don’t take it personally. People like to b*tch about their job but they only do their job.