Pahpa Kilo

Here is the syrupy .pdf I received from support asking me to "take a journey" with them and essentially "take one for the team."


"Belgium, March 2019
Dear Pilot,
Thank you for being a loyal user of mccPILOTLOG. Did I ever tell you how the story began ?
I'm actually a little bit embarrassed… the local aviation authorities refused to renew my pilot license because my logbook was a complete mess. I was grounded from my 737 duties for a couple of days…
Being a lazy pilot, I preferred to using my programming skills over handwriting. Two days later I had my new logbook printed with a couple of thousands of flights, using "some piece of software" that I wrote over the weekend. Soon after, other pilots wanted to receive a copy. That's how mccPILOTLOG got started.
At that time, it was standard practice to purchase, or sell, software on a Compact Disc. Pay once and use forever. We actually shipped a few CD to our very first customers !
Today, similar to streaming music, software has become a service, which includes the use of the program, all updates, cloud storage and helpdesk support. You do no longer purchase the software. You pay for the service, when you need it and as long as you need it !
That "piece of software" turned into a company with 25 full-time developers and support agents. But the fixed pricing model got outdated. To ensure the company's long term health, we must now switch to service subscriptions, in line with the competition and global market practices.
That puts me in a difficult situation, as I gave you my word with a lifetime use of mccPILOTLOG. From a legal point of view, I do keep my word : You can continue to using mccPILOTLOG for as long as you want. You continue to receiving our support whenever you need assistance. mccPILOTLOG continues to run, including the expensive cloud servers that sync and backup your flight data. We are only terminating further development and software updating.
However, in the future, your logbook may encounter issues when the surrounding operating system (Mac, Windows, iOS, Android) is updated, or when your airline makes changes to the crew rostering system. Therefore, we invite all pilots to switch to CrewLounge AERO today.

Your license is valid for mccPILOTLOG only. But, (for a limited time) we offer you the
opportunity to migrate your lifetime license to CrewLounge PILOTLOG through the
"grandfathering" program :
 Purchase a 3-year license for CrewLounge PILOTLOG
 Get a lifetime license (no subscriptions, no extra charges)
 Get an immediate discount of 10% (online payment)
 Get another 20% discount, as we pay for the VAT (EU residents)
 Receive a bonus 1-year free license for the calendar app CrewLounge CONNECT
Although many pilots happily migrate to CrewLounge PILOTLOG, we certainly also understand
your disappointment. Giving the new software away for free would undoubtedly make you
happy. But the satisfaction would be short lived, as our company would run into financial
problems in months, and your current logbook would stop running short after.
The switch-over from an outdated fixed pricing plan to the new subscription payment model,
causes our revenues to dropdown below the operating costs for the next 3 years. As founder
and business owner, it’s my responsibility to guarantee the company’s financial health,
without being greedy and always respecting your rights as a customer! We cannot bridge that
gap without your help! I truly believe that the grandfathering program, with all extra bonuses,
is a very honest and balanced deal. You can now migrate to CrewLounge PILOTLOG and be
excluded from subscriptions. Whereas all new customers, often junior pilots, are being
charged every year again…!
Allow me (exceptionally) to compare numbers with our main competitor LogTen Pro, who also
switched to subscriptions a few years ago :
 Pilots spent a total of 500 USD to receive all updates in the past 10 years
(mccPILOTLOG was 80 USD / 69 EUR, including all 2600 software changes)
 Nobody received a lifetime license when Coradine switched to subscriptions
(we offer a grandfathering program to migrate your lifetime license)
 Annual subscriptions for LogTen Pro are 300% more expensive (129.99 USD per year)
compared to our pricing (39.99 USD per year)
The price for migrating your lifetime license is less than what LogTen charges for 1 year!
I have no right and no intention to judge the competition. I consider Coradine LogTen Pro an
outstanding logbook and a respected company. I'm just highlighting facts and numbers.
I'm very grateful to you, for being part of the "lost-my-license-story". And I truly hope that
you will join us on our new journey : CrewLounge AERO !
Sincerely,
Pat
Captain Boeing 737 - 787
Business Owner MCC Europe-Asia
Author of the B737 MRG books
Coffee addict"



It's been a month since I've logged a support ticket and all I've received is insincere apologies and requests for more money.