Originally Posted by
Flightcap
It was our Vice President of Flight Operations. He had a Powerpoint presentation prepared for pilot classes and seemed like he had done the talk before. He spoke on a lot of issues including Wifi, the ALS verification procedure, future hiring, progress on the next aircraft order, fume events, LOSA, and a few others that I can't remember.
Another interesting tidbit: Both he and Ellis said the single biggest problem highlighted by the LOSA was our ramp safety. No surprise there.
I've noticed a marked improvement from our GSA's since the S4 training program but as you mention our below the wing service is extremely poor. I know we're gunning for WN in a few markets but I don't think we'll make much headway until everyone on our team is on our team and pulling in the same direction. I interact with some really good guys on our below the wing crews but they're unfortunately the exception instead of the norm.
As a side note, I had an S8 contractor who had ride privileges (this was new to me). He made it a point to check in with the crew, ask for the ride, and thanked us on his way off. He was either just a a really good apple or a well briefed one. It was a pleasure having him onboard.