Originally Posted by Macjet

I've noticed a marked improvement from our GSA's since the S4 training program but as you mention our below the wing service is extremely poor. I know we're gunning for WN in a few markets but I don't think we'll make much headway until everyone on our team is on our team and pulling in the same direction. I interact with some really good guys on our below the wing crews but they're unfortunately the exception instead of the norm.

As a side note, I had an S8 contractor who had ride privileges (this was new to me). He made it a point to check in with the crew, ask for the ride, and thanked us on his way off. He was either just a a really good apple or a well briefed one. It was a pleasure having him onboard.