Originally Posted by Houpilot2001

Crew care it every night you're there. As a matter of fact, crew care all hotels that are not up to par. It may seem trivial and a waste of 5 mins, but if enough of us do it, something will change (fingers crossed)

You can also request the atrium if there are rooms available.

Also, the Hawthorne is now a crew hotel, but it's no better than HI Bedford. I stayed there 3 nights in a row. 1st night, no hot water. 2nd night no towels or soaps. 3rd night was the best.

Last 2 days, their phone wasnt working so you had to call the hotel desk to get a # to a random cell phone. Also, the exterior is falling down, the roof is missing half of its shingles, and the 3rd floor was flooded from rains. They had buckets and fans catching water and trying to dry it out.