Originally Posted by
notEnuf
This is how they can say “we’ll get you there and 99.9999% on time” when they make the pitch to corporate clients. Think HVCs and revenue premium and this is a trivial expense for 15% more than the other guy for every seat we sell.
IIRC the old EAL Shuttle advertised that if a flight oversold by even one, they would roll out a spare plane. Small loss on that flight, but big profit on revenue premium from “must get there now” HVCs.