Originally Posted by
Zenofzin
We showed up in EWR on a hot day and the agent apologized that she took the initiative to call MX after the FA showed up to start the APU and get the packs on. We called a redcoat down to make sure her supervisor knew what an outstanding job she was doing!!
I applaud your recognition of this agent. Unfortunately, the agent's actions are a rare occurrence. Usually, no one follows up with the cabin temps and there is zero communication when they become uncomfortable. My all time favorite is when the pilots are late(not on board), the apu is turned off, the pax are boarded and yep, ramp pulls the Smithsonian external air. Frying pan meet the oven.