Originally Posted by TankerDriver

I was really disappointed with AA on our recent trip to MAD. The gate and customer service agents there had to be the rudest individuals I have delt with at this company since working here to the point I contemplate writing an email to the base manager. It was uncalled for and while it was obvious they hate nonrevers there, I witnessed them giving paying customers attitude. I'd like to say they were having a bad day, but we witnessed it two days in a row from the same people, both with us and others. My wife speaks fluent Spanish, so there definitely wasn't a language barrier. The operation there seemed to be dysfuntional and they are short with everyone. Of course as a nonrever I had to shut up and color in fear I wouldn't get a seat assignment, but if I had been on a paid ticket, I would have let one particular agent have it good for his behavior. Anyone else have that experience there?