Just sounds like some miscommunication... I agree with previous statements that you should just let them take care of it. I am actually hoping to go to ASA here shortly so I am glad to get this info beforehand. It sounds like they are pretty nice people so just let them have a stab at fixing it. If you dont get a sufficient answer, then go to the next step... Never jump over someone's head unless you want to have a target on your head for the rest of your time at that company.