This was my thought exactly. Completely eliminating a candidate from consideration due to subjective results from a very impersonable computer test is very shallow minded IMO. I understand grading it and using it as a tool along with the F2F but if you want to really know about someone and how they will react, then have a conversation, face to face. The customers they are hiring me to serve are not a computer. They are real humans and I'm going to have to actually look them in the eye and engage them as such. Tells me that United is out of touch. The "Becoming United" module was all about bringing folks together, positively engaging your coworkers/customers and projecting the brand through uplifting human contact...then to get rejected by a computer. LOL! Very hypocritical IMO.