Originally Posted by PhantomHawk

They’re not United passengers. They’re United CUSTOMERS. They become United PASSENGERS when they are riding on United jets. When they’re riding on Express carriers, they are YOUR passengers. When they bought a ticket on a regional carrier, the writing was right on the ticket. United Express, DBA blah blah blah.

Clearly, it’s not this simple.....and diplomacy and customer relations dictates that it never be stated this way, but there ya go.

It’s not like I don’t have experience with this. When I was flying United Express, I was fully aware that I was taking United passengers to their United flights, using United gates, and flying to United hubs. That didn’t make me a United pilot by default.

The regional model sucks. I think express carriers should all have their own paint jobs, instead of attempting to pass them off as mainline. It’s a cheap trick by the airlines. It DOES breed confusion and some resentment with passengers (and some pilots) that don’t know any better.

*btw....how is your response even related to my comment about final review failures? I’m actually on YOUR side with that one.