Originally Posted by
oldmako
I agree 100%. The company has the financial wherewithal to operate the next-gen (E190 and UP....hell even the E175) if they choose to. Yes, it would cost a bit more considering our pay scales and BC fund, contact goodies etc but I have to assume that it wouldn't break the bank by any stretch. And when you include the items you mention, the gap must certainly narrow, and perhaps considerably. At some point, they need to consider the value of the brand and the service received by the pax. Brand loyalty is paramount and companies like Apple have proven that customers are willing to pay for top-shelf goodies and service. Not everyone drives a Yugo.
Are you somehow implying that United is a brand and service customers love? Man, some of you better familiarize yourself with the customer service rankings! You are in last place and have always been! American beats you by three places, ha ha! What top-shelf goodies and service are you offering? Alaska is number one in customer service and they have no Scope. Your pilot group is forcing United passengers to fly on old smelly 50 seat airplanes. Keep holding the line and see what happens. You had a chance to create a flow through with your UAL regional counterparts and customers would immediately have noticed a big change in customer service with less cancelations and delays. You have a problem:
https://www.chicagotribune.com/busin...529-story.html