Originally Posted by
Qotsaautopilot
It’s not so much the product is so much different. It is the clientele. Every time I deadhead on a legacy carrier I do not notice much difference in the product from a comfort standpoint but the in seat entertainment is nice. Mostly it’s the people. You don’t have to make an announcement on delta even in coach that you need to wear headphones and cannot just blast sound from your device for the entire plane to hear. Most folks are civil, generally well groomed, and not carrying a 3ft tall plastic cup they plan to take home and put on top of their fridge to collect dust for the next decade. That’s the difference and sometimes that experience is worth the extra money.
It is a byproduct of the frequent flier points systems. Legacies are mostly flown by those who fly frequently and/or are interested in collecting points for future travel. Corporate travel accounts are main drivers for this type of thing. Beat the FF programs and you will beat the legacies.