Originally Posted by
CAirBear
I don’t have the graph in front of me, but you will be surprised to know, (as of the last year and a half or so) we are consistently better than United and AA most quarters now.
Delta beats us, but they beat almost everyone because they overblock their flights so they can appease and keep the business flyers (as it was explained). They are paying for it essentially.
About 2 years ago NK launched the “Invest in the Guest” initiative. Since then CF, On Time Dept and A14 has increased dramatically.
Hate to break it but the main reason our times improved is because Vanilla Bob decided to increase blocks and turn times like every other airline. It had nothing to do with investing in the guest but more so playing the same block game as the other airlines. The company also got a few more spare planes for the system to help avoid cancelations. Under Baldanza, we had 1 spare plane at times. For the entire system. Every other plane was out and logging over 17 hours a day.
So in short, she didn’t invest in the guest, we started to do what other airlines do