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Old 11-17-2019 | 06:47 AM
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P-3Bubba
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Joined: Mar 2006
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From: P-3C
Default Culture is Helping Us Retain Customers.

.........but our product is helping us lose them.

From a Mosaic Last Night. Who only flies jetBlue. This is an Orlando flight.

We suck.


“Those meatheads jammed up the baggage carousel in Boston last night and we waited 2 hours for our bags

They were taking bags off other planes instead of all working on ours. Our flight was already delayed 30 mins and it was after 11pm when we landed

My car service had to wait the 2 hours for us. And the TVs of course didn’t work again. They were smart and already emailed $50 credits for the inconvenience but that doesn’t help with the car service, my exhausted kids and the general aggravation”

Yes, the future is Bright. All is well says the ELT.

-Bubs
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