Good to know about SWA work rules, thanks. Concur about many, many agents.. that’s why I go out of my way to kill them with kindness every flight I work/non rev on. It pays off ten times over. We do have quite a few that are awesome. Unfortunately they deal with a lot of intimidation from above so they’re already frustrated by the time the pax show up... the pax are already probably ticked off by AA.. and it just deteriorates from there