Originally Posted by
Kapitanleutnant
(Sorry... longer than I anticipated)
Gang...
I've been with them for 37 years and only twice have I genuinely thought of leaving USAA. Today kinda made my mind up. After 3 phone calls this week and the rather long wait times (20 minute wait Rrrr) on hold each time including today for either talking to a rep or having them call me back using that function, I received more frustration than answers from them
Simply closed an acct and wanted remaining funds trxfrd to checking account.... How can that take literally 3-4 weeks?? Its MY money. The kicker was this: the first 2 reps told me 3-5 biz days!! The "Conflict Resolution" desk guy says 10-14 days to process and 7-10 biz days to fund.
Unacceptable.... especially when the first 2 reps told me 3-5 days, which I had made some plans on!
Looking for suggestions for other banks/insitutions you all use and how you like them..... Citibank, BofA, credit unions etc...
Thanks guys.
Kap
Etrade bank has checking and savings options (along with a brokerage of course) that is great, easy to use and once you have some money, very responsive. Never been on hold for even a few seconds and if there is some issue, they research it and call me back!
You can use any ATM worldwide and if they charge you an ATM fee, Etrade refunds this amount instantly. I've enen done this in Argentina (where the ATM fees are like $9) and they were instantly refunded. They have a basic Savings account that often beats the rates of a 1yr CD at Navy Federal.