Never mind. I found out in the LCC section of the article.


Wow!!! I just finished reading the article and what an eye opener.

In terms of the CNC's loosing millions due to poor performance at the airline operations level, that gets back to training & development. Strategies have to be developed in order to reduce the turnover rate of ramp & gate agents. These personnel are essential to the companies bottom line. Farming out this sector of employment to some agency who is not concerned about customer service, loyalty, and repeated business is definitely a "fatal wound to the head."

I would also say that for those airlines that do their own hiring, have to find some incentives to keep these employees happy and satisfied with their jobs. Offering "free flights" is no longer a valued perk. Just look at fares at Southwest. Hell, anybody can fly anywhere these days. I believe having a good work rules, scheduling, pay, and overall QOL is the key. Hmmmm...that last line sounds awfully familiar. JMO on the CNC's.

Gotta go back to work. Lunch is over. Talk w/u l8r.

atp