Originally Posted by
atpwannabe
Wow!!! I just finished reading the article and what an eye opener.
In terms of the CNC's loosing millions due to poor performance at the airport operations level, that gets back to training & development. Strategies have to be developed in order to reduce the turnover rate of ramp & gate agents...
atp
Actually, I think Boyd is talking about the poor performance of ATC. If you read his analysis, he is always pretty down on horrible job FAA does managing the airspace and down on the airlines for taking the blame rather than fighting back and attacking FAA for their poor management of air traffic control.