Originally Posted by
Al Czervik
Look for Richard Anderson. He’s out of Amtrak soon.
I’ve been hearing that rumor for a long time. Our customer service can obviously improve, but how can we ever match Delta on a cost basis? They contract everything out, we don’t, and everyone on property is unionized. I’m ready for a change too, if nothing else to clean up our image, but I’m just skeptical of what can actually be accomplished, maybe I’ve been in the military too long and am jaded.
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