Originally Posted by Bgood

When I was at my Express carrier that was too common. Like RIC, RDU and even Akron. One time we waited 30 to 40 mins in BUF and Akron. Just sitting there burning through fuel with frustrated customers in the cabin. It was very refreshing to see in-house AO/GO when I started here, even saying to myself this is how a real operation works with rampers and gate agents always being there, now it seems it's going away for some of the smaller presence airports.