jetcrw still doesn't work right and cannot do basic functions and a request (if it even lets you submit one) falls through the cracks once an IROP begins. I have had no hotel on a few occasions and it has gone way too long before they call me. Telling the hotel confirmation # is "planned / booked" doesn't get you a room. Not sure why we cannot have an actual confirmation number. Why are we never given PNR's for positive space DH's.