The customer. So if they're not concerned about damaging the goodwill of fare paying passengers insulted by protest flair adorned, uniform staff, what are they up to? Might it have something to do with securing the kind of cash required to sustain this behemoth and service its debt? What opens that Rio Grande size valve? Who's hands on the crank, who must they, in turn, be attempting to appease? Hearing aid batteries in the GSW skybox didn't all just go deader than Kelsey's nuts. It's what these boys do for a living.