Originally Posted by
DirtyPurple
I had similar issues with USAA attempting to get a mortgage through them. Nothing but headache, went with a different company. Now have changed banks as well. I still keep the USAA accounts open, but there is no money in there.
They grew too big, too fast. And it irks me a bit when I see their commercials touting military service. I’ve been using them in some capacity for 21 years...and the last 5 years have shown me repeatedly that better products exist.
Same here. Planned on getting a mortgage with them and went through all the steps but it was not fun, horrendous customer service from the loan officer & underwriter. Deal ended up falling through for reasons unrelated to mortgage and the next time around I went with Navy Fed and the experience was much better. USAA has been fine for car insurance but I'll never do a mortgage with them again.