Can’t blame some of them. There are some companies in other parts of the world that thrive on turning other employees in for discipline. It’s just the culture.
Once we had to divert after bad weather and the ramp shut down and I was stuck for hours with 50 angry pax. I felt it best to address them from the cabin and of course there are 2 or 3 cell phones pointed at my face. Ugh. I’m not the best public speaker either.
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