"Skin in the game"?... I would guess that by making you sit down and compose a logical question(so as not to "ask stupid questions") you have to have a few facts. In doing some minimal fact gathering, prolly the majority of the time the answer to the stupid question becomes self evident. Also, I'm sure, the 1 stupid question usually morphs into multiple stupid questions. With the current process, it is prolly much more efficient and enhances the volunteers mental faculties( I don't like to think of my fellow pilots as stupid)

To be a boomer, I relate this to raising kids. When doing homework, they initially thought that by asking me to help them find the answer it was going to save them time. After I realized the game, the "game was up". When asked a question, I made sure that my answer was anything but easier for them. They quickly realized that a little bit of self motivation ended up being the easiest solution.... so how does this relate to scheduling? ALPA scheduling has realized the game is up. They now make you email your questions and, voila, it now is what it is.

The world according to Garp, at least this Boomer's view.