How are they supposed to ensure they answer everything in order.
For example, if you have a scheduling question that isn’t 117 related immediate need, and there are 30 emails in the box, why is your question more important than someone who emailed 2 days ago?
would you be okay with calling and explaining your situation and being told “okay we’ve logged your question it’ll be answered in the order received, which is currently running 2 days” or something similar?
Or are you demanding that your question is more important than the other people who have sent a question first?