Originally Posted by
TED74
Some of this obviously comes from a loss of experience with early-outs, but it also comes from poor coding. Rather than interpret the verbiage of the contract, both Delta and ALPA have been guilty of validating a pilot’s gripe by seeing what the system shows regarding pay treatment or historic handling of odd corner cases. It once took me over a dozen calls with ALPA/CPO/Scheduling Sup to be paid correctly for reserve during a month containing MLOA. All three parties looked to the pay system (which was coded incorrectly) for the answer instead of reading and applying the actual text of the PWA. The coding glitch was rectified, but I have no idea how many blissfully ignorant pilots went underpaid over the months or years that the system was programmed incorrectly. I’ve talked with other pilots who have had to hand-hold Delta through discovery of other coding anomalies, so this is apparently not uncommon.
You are correct and I am going through the same thing now. There is a problem in the automation that we are short enough for me to illustrate at will. After months of being ignored, it has been realized and IT is trying to figure out a coding solution.
As much as the schedulers do need good tools, they also need some common sense and authority enough to do their jobs.
ALPA scheduling could have been the heroes on this.